E X P E R I E N CE

The American School in London - Facilities & Information Assistant

Currently I'm working at The American School in London as the Facilities & Information assistant. Performing a variety of admin tasks via email, telephone and in person.

• Provide high level administrative and organisational support within a large, fast paced school environment, managing enquiries and correspondence via email, telephone, and in person.

• Organise and coordinate a wide range of school events and meetings, handling multiple booking requests, prioritising competing demands, and resolving scheduling conflicts.

• Maintain and manage all school calendars, including the parent facing web calendar and internal Google calendars, ensuring accuracy, consistency, and timely updates.

• Liaise closely with senior staff, assistants and operational teams including catering, housekeeping, maintenance, and security to plan and deliver events efficiently and to agreed requirements.

• Prepare and circulate weekly schedules and planning information to support effective resourcing and coordination across departments.

• Act as a key point of contact for parents, faculty, and staff, providing clear information, support, and follow up while maintaining professionalism and discretion.

• Operate the school switchboard, handling up to 350 calls per day, screening and directing enquiries appropriately, including international calls.

• Manage school owned mobile devices, including issuing phones to new faculty and coordinating equipment for school trips and events.

• Process billing and cost allocation for departmental phone usage and mobile devices, maintaining accurate records.

• Maintain and update the internal telephone directory, identify and escalate system issues, and support staff with voicemail and telephone system use.

• Maintain accurate records including mailbox labelling and updates, ensuring information remains current and accessible.

• Serve as a first point of contact for visitors and staff, providing a professional, welcoming presence and supporting the smooth day to day operation of the school.

Abbatt Recruitment - TSS

I worked for a recruitment agency doing day concierge at residential buildings. I worked for a year and a half at the Rendall and Rittner site; Riverlight Quay as Front of House Concierge.

• Direct contribution to the selling of properties by being an effective communicator.

• Assisting residents and owners with any issues and resolving any conflict in a proactive and effective manner with appropriate follow ups.

• Answering phones and email enquiries from residents in a timely and efficient manner.

• Good communication with the team including contractors.

• Managing tenancies and archiving data from residents moving in/out of apartments.

• Performed a variety of general admin tasks such as taking responsibility and lead the booking of apartment servicing, such as sprinkler service.

• Inspecting the building for any issues and escalating issues to the correct people to deal with the issue to avoid further problems.

Victorious Festival: World Music Village Stage

I was a producer at Victorious Festival and was in charge of producing footage for the World Music Village stage which was sponsored by a charity called 'Arms Around the Child'.

• Coordinated my team of videographers and photographers on what they needed to capture and made sure everything ran smoothly.

• Writing up PSA scripts for the artists of this stage to read out to the camera to encourage people to donate towards the charity.

• Liaising between both parties, so that the correct content could be produced to a high standard.

DV Mission 48 Hour Film Challenge

Producer and event coordinating

Organising my team and setting up mini meetings to make sure all targets were being hit in terms of what to capture.

liaising with the organisers and accommodating to their needs and changes.

Edited a 1-2-minute highlights video 48 hours after the event for the local news to upload.